Shipping



Shipping to United States mainland is free for all orders over $40. For orders under $40, we charge $10 for shipping. Shipping time is 2-8 days (See our COVID-19 Update Below). Unfortunately, we currently don't ship to Hawaii & Alaska.



COVID-19 Update 

We COVID-19 very seriously, and we want to make sure we are taking to ensure minimal disruption to our service.

Please allow up to 48 hours for your orders to be dispatched.

We are extremely grateful for your continued patience and understanding during this extremely difficult time.

We are monitoring and following all official guidance from the CDC, WHO, and US Department of State.

Currently, California (where our fulfilment center is located) has declared a State of Emergency and we erring on the extreme side of caution with safety and sanitation measures, including:

  • All staff at our fulfilment center are required to wear protective gloves and safety masks and have temperature checks complete before starting their shift.
  • All meetings are in small groups of 10-15 to follow social distancing practices, but are still able to hear the message. At times, social distancing may not be feasible but that is the purpose of wearing the mandatory PPE.
  • We’ve increased cleaning and disinfecting to be done hourly, with cleaning all surfaces done multiple times per hour.
  • Added Hazard Pay, which increases the effective wages for employees across our fulfillment network during this time period.
  • Initially, we banned overtime to ensure our employees are getting enough rest and to allow time for other safety precautions to be put in place. As more information surfaced and additional protective measures were rolled out, we started opening up overtime.


INTERNATIONAL SHIPPING

Sorry, unfortunately we currently only ship to mainland United States.



DISPATCH TIME

Due to COVID-19 safety measures, please allow up to 48 hours for your orders to be dispatched.
We apologise for any inconvenience.


DELIVERY TIME

  • If you have not received your items within 14 working days, please contact us with your order number.



TRACKING

  • Once your order is packed and en route to you, we will send you an email with a tracking number with tracking instructions.



DELIVERY

  • If you are not home at the time of delivery, your parcel may have been left at a safe location at your address.
  • Please check your tracking to locate your parcel.